Our Services

Choice Of Engagements

• COMMISSION ON RESULTS
• CASH FLOW SYSTEM
• CUSTOMISED SERVICES

Access these Optional Services

• No Up-Front Fees
• Commission Only On Results
• Commission Free Period
• Annual Subscription (access to the Cash Flow System)
• Letters Of Demand
• No Commission On Results
• Personal Visits
• Initiating Free Letters Of Demand
• Telephone Demands
• Skip Tracing Service
• Investigative Phone Calls
• Debt Recovery Program On Line Access
• Internal Progressive Demand Letter Systems
• Credit Application Forms
• External Progressive Demand Letter Systems
• Numerous and Varied Business Searches
• Litigation Support Service
• Process Serving
• SMS Messaging

Summary of Engagement and Service Entitlements in Collection Packages

• * Included.
• ** Addition fee associated with this.
• *** Includes a restricted amount and a fee associated with additional.
• **** To be selected.
• n/a Not applicable.

1. No Up-Front Fees: No fee payable up front for collection services.
2. Commission On Results: Commission payable only on amounts recovered.
3. Commission Free Period: A period during which amounts recovered do not attract commission charges.
4. Annual Subscription: An up-front fee for accessing the Cash Flow System services.
5. Internal Commission Free Letters Of Demand: A demand that does not attract commission fees on recovery.
6. No Commission On Results: No commission payable on results.
7. Personal Visits: At our discretion we undertake personal visits on your debtors.
8. Letters Of demand: Various and varied letters on our letterhead demanding payment.
9. Telephone Demands: Where our trained staff undertake telephone collections.
10. Skip Tracing Service: Search procedures and confidential enquiries to assist in the location of missing debtors.
11. Investigative Phone Calls: Information seeking phone calls.
12. Debt Recovery Software Program Online Access: Software hosted in the cloud and accessible on any computer, tablet or smart phone with Internet access and your security passwords.
13. Internal Progressive Demand Letter Systems: Demand letters that progress in severity and form an integral part of the debt recovery program.
14. Credit Application Forms / Personal Guarantees: Unlimited number available.
15. External Progressive Demand Letter Systems: Demand letters that progress in severity over a period.
16. Numerous and Varied Business Searches: Most business required searches.
17. Litigation Support Service: If legal action is desired or becomes necessary, we will work with your Solicitor to achieve the best results. We undertake no action without your approval.
18. Process Serving: Service Australia wide of any court process.
19. SMS Messaging: internal action that allows you to send an SMS message from the Client portal (demand and reminder templates).
20. Commission Payable Option: The option to have **, *** and n/a in Cash Flow System service entitlements, treated as Commission On Results service entitlements, (eliminates all future additional demand fees, successful skip tracing fees, or personal visit fees).
21. Initiating Demands: the first initial demands made on any Debtors in the Cash Flow System weather they are letters of demand or telephone demands are included in the Annual Subscription fee.

COMMISSION ON RESULTS

No upfront fees and commission only on results.

When an account is listed for collection action, commission is payable only on the results. Ringrose Credit Control will make all the contact, demand decisions and enquiries without reference to you. Unlimited actions may be undertaken on a file to achieve payment. We will only contact you for special instructions that may need to be clarified from time to time or if we recommend legal action.

Getting started – Commission on Results

To place accounts for collection, you will be required to review our Terms and Conditions and sign a Service Agreement, this enables you to utilise our services in the most cost effective way without any misunderstandings. See Contact Us for further details or go to Register on the top right of the home page, select the service entitlement Commission on Results and complete the details, you will be emailed a Service Agreement and a more detailed Guide to Fees. On receipt by us of the completed and signed Service Agreement your account will be activated. Once activated you can load your debtors via the web portal or send them directly to us.

CASH FLOW SYSTEM

Included within the Cash Flow System is a web based collection platform for internal debt recovery, take advantage of the progressive automated SMS, email or letter demand systems. Our Cash Flow System has been proven over many years and takes advantage of new technologies. If you have slow payers or bad debts, this will benefit you. An inexpensive debt recovery platform working for you. If internal use of the Cash Flow System does not achieve a result, we back it up with a comprehensive no commission debt recovery service for those debts you are unable to collect.

We ask a modest upfront Annual Subscription fee, in lieu of commission on results.

The Cash Flow System is predominantly a client prompted system, unless the Commission Payable option has been invoked. It involves internal action by yourself, or you may wish to instruct Ringrose Credit Control to take external action. This is achieved with the aid of The Cash Flow System administered by Ringrose Credit Control. For a practical explanation the Cash Flow System is split into 3 areas Credit Control, Internal Action and External Action.

Credit Control includes procedures and documentation for assessing Credit Applicants and obtaining Personal Guarantees all provided in the Client web portal.

Internal Action involves a 3 progressive demand system or a stand alone final notice demand, these actions are initiated by you using our preformatted letters, emails or SMS messages, each action demands a payment and introduce Ringrose Credit Control as a third party, no commission is payable on Internal Action matters, 200 SMS messages, unlimited internal demand letters and email demands are included in the annual subscription fee, this is the most cost effective way of pursuing slow accounts. All actions, ledger notes, procedures and instructions are recorded within the Cash Flow System hosted in the cloud and administered by Ringrose Credit Control. Accessible on any computer, tablet or smart phone with Internet access your email address and security password.

External Action is for all other action and involves instructions to Ringrose Credit Control, e.g.; verbal demands, letters of demand, setting up and monitoring repayment plans, skip tracing, negotiating settlements, process serving and coordinating legal action, all the way through to Bankruptcy or Liquidation, should that become necessary. All debtor lodged are sent a free initiating Demand.

No commission is payable on any recovered amount providing your Annual Subscription is current when a payment of an account is received, and you have not chosen the "Commission Payable Option".

Commission Payable Option

This is an external action procedure and can be taken any time after the initial free demand, you must inform us that you wish to take this option. Taking the option has the same effect as the Commission on Results service entitlement. Why and when you would take this option? The Cash Flow System is a predominantly a client prompted system, if no results are obtained from our initial free demand, you may request us to undertake additional demands, personal visits or location enquiries, these services attract additional fees if the Commission payable option is not taken. Once taken the option cannot be reversed. We suggest taking this option only after our initial demand, on difficult debtors, where location enquiries are necessary, or on those debtors who may require regular prompting. We don’t recommend taking this option if legal action is pending after the initial demand.

Getting started – Cash Flow System

To place accounts for collection, you will be required to review our Terms and Conditions and sign a Service Agreement, this enables you to utilise our services in the most cost effective way without any misunderstandings. See Contact Us for further details or go to Register on the top right of the home page, select the service entitlement Cash Flow System and complete the details, you will be emailed a Service Agreement and a more detailed Guide to Fees. On receipt of the completed and signed Service Agreement and confirmation of payment of your annual subscription fee your account will be activated. Once activated you can load your debtors and communicate with us via the web portal.

CUSTOMISED SERVICES

To be negotiated. We realise that in order to satisfy all needs we have to be flexible and provide customers with the versatility needed to handle all types of debt recovery problems. You now have the ability to choose the desired service and cost structure, have one of our experienced credit consultants tailor a package to suit your needs.

Getting started - Customised Services

To obtain customised services, you will need to Contact Us, have our consultant tailor a package to suite your needs, you will be required to view and sign a Service Agreement and Guide To Fees, this enables you to utilise our services in the most cost effective way without any misunderstandings. After consultation we will draft Agreements to meet your requirements then forward the same to you for your approval. On receipt of the signed agreement we will activate your account. Once activated you can load your debtors and communicate with us via the web portal.

Contact us now

Click on Contact Us and complete the form, or phone our office for you free consultation.