Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the in formation is recorded in material form or not.
We undertake activities incorporating, debt collection, process serving, credit counselling, litigation support, account management and general mercantile services.
We collect, hold, use and disclose your personal information so that we can undertake our business functions and activities efficiently and effectively.
Information We Collect and Hold
We collect names, contact details, addresses, phone numbers, dates of birth, identifying documentation details listed on passports, drivers licences etc. We collect information about your assets, liabilities, financial circumstances, employment and income details. We collect other sensitive information we are legally permitted to.
How We Collect Information
We collect information directly from you,your representatives, your creditors, associates, referees, credit reporting bodies or other information providers. We may also have reason to make discreet enquiries with third parties. We collect statistical and other information from our website by using cookies.
We are required to keep accurate records of all communications with individuals, including dates, times and nature of contact, these records form part of our business activities. Records may be recordings, ledger card entries or manual records, ledger card entries can be interpretations by us as to our understanding of the communication at that time.
You can request access to your personal information. We will provide you with a hard copy of your personal information within a reasonable period, usually within 30 days. To obtain information a request must include proof of identity mailed to: Public Officer, Austall Pty Ltd, PO Box 344, Burleigh Heads Qld 4220 and include a fee of $27.50. Proof of identity would normally be some form of personal identification and include your full name, current address and date of birth. Also include any previous address we may have on record for you. Details with whom you have dealt with that may have caused us to have your personal information will assist in identifying one or more records. In certain circumstances we are permitted to withhold or limit access to your personal information.
Correction of Information
If you believe your personal information we hold is not correct, please advise us by mail to: Public Officer, Austall Pty Ltd, PO Box 344, Burleigh Heads Qld 4220, If we are unable to correct your personal information we will advise.
Should be in writing mail to: Public Officer, Austall Pty Ltd, PO Box 344, Burleigh Heads Qld 4220.
Changes to Policy
Other Noted Details
We do not disclose any personal information to any other entity for marketing purposes.
We are unlikely to disclose any personal information to any overseas entity.